Frequently Asked Questions


  1. Is this Clicker Training? Yes. For more information on Clicker Training, please read these articles:,
  2. How do I contact TheDogTrainingSecret? Please send emails to: You can also try our Live Chat feature.
  3. Where do I send returns? Please send returns to: The Dog Training Secret, 10450 N Airport Dr, Hayden, ID 83835
  4. Will I receive a DVD? With the exception of our Hands Off Dog Training, which is available in a DVD version, our programs are all accessed online.
  5. How will I receive my program? When you place your first order, an email with the login information for your personal library is immediately sent to your email address. For existing customers, the program is added to your library.
  6. What if I don’t receive my login details? Check your spam folder. If the email is not there, please contact Customer Service:
  7. How do I return to the program website? We recommend bookmarking the login page: There is a "Forgot Your Password?" link on the login page if you have misplaced your password. We can also reset it for you.
  8. I ordered a DVD or other product – when will it arrive? We ask Domestic customers to expect 5 to 7 days, and International customers to expect 15 to 17 days for their delivery.
  9. Are your prices in U.S. Dollars? Yes, we are an American business, and our prices are listed in U.S. Dollars.
  10. How can I cancel a subscription I have with you?  For fastest service, please send an email to
  11. What is your refund policy? Most of our programs carry an unconditional, 60-day money back guarantee. Details are listed on the bottom of each program’s sales pages and order forms. Please note these when you place your order, or contact us for clarification.
  12. I see charges I wasn’t expecting – what do I do? Please contact Customer Service:, for a painless resolution to billing issues!
  13. Why am I being charged $7.95 each month? If you are seeing this charge, it means that when you purchased a program you also enrolled in a monthly subscription plan, our Video Tip of the Week. Please contact Customer Service:, if you need assistance with this.
  14. What if I need help from a trainer? Many of our programs offer a forum where you can communicate with our trainers. Look for the “Comments” tab under the training videos and post your questions there.
  15. How do I contact you for help? For fastest service, please send an email to

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