Billing FAQ

If you have a charge on your credit card that you do not recognize please check below for an explanation.

Why Was I Charged $7.95?

When you purchased our Hands Off Dog Training Course you were given the option of joining our Weekly Dog Training Tips video club for $7.95/month.

You can check out that offer here if you forgot:

http://www.thedogtrainingsecret.com/secure/checkout-videovault.php

There we provide you with videos on a weekly basis to always be giving you new tips and tricks to try with your dog. You really should check out Amanda’s video there of her teaching her dog to skateboard 😉

Since you took us up on that option we billed you for $7.95 so you can continue to access those videos.

If you forgot about that and have not had the chance to utilize those as of yet let me know. You can access them here:

http://dogtrainingvideovault.com/wp-login.php

Your username is your e-mail address. If you need your password resent, please let us know.

The videos were not sent out on a weekly basis. It was up to you to log in at your convenience to view them.

I apologize for the confusion.

Please let me know how I can best resolve this situation for you or if you have any more questions. I can also cancel your membership and refund up to the last 3 charges if you’re not interested in continuing or did not mean to sign up for this.

You can either email us or call our customer service line.

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Why Was I Charged $72.75?

When you purchased our hands off dog training course we made you a special offer. We gave you the option of trying out our House Manners course at a special promotional price of $72.75 instead of the normal $97.

You can check out that offer here if you forgot:

https://secure.thedogtrainingsecret.com/secure/2us/hm.php

We do have a 60 day money back guarantee so you can try this risk free and see how powerful this system really is.

If you did not get the e-mail giving you access to that course please let me know so I can make that happen. If at this time you do not feel like you are going to be able to consume all of this valuable information, or did not mean to order this please let us know and I can refund you. You can either email us or call our customer service line.

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Why Was I Charged $197?

When you purchased our dog training course we made you a special offer. We gave you the option of trying out our Dream Dog course at an additional cost of $2.95 to you for a 7 day trial period. At the end of that week if we had not heard anything back from you we billed you the full price of $197.

You can check out that offer here if you forgot:

http://secure.thedogtrainingsecret.com/secure/checkout-dd.php

We do have a 60 day money back guarantee so you can try this risk free and see how powerful this system really is.

If you did not get the e-mail giving you access to that course please let me know so I can make that happen.

If at this time you do not feel like you are going to be able to consume all of this valuable information let me know and I can either extend your trial to 30 days or refund you. You can either email us or call our customer service line.